Genuine interest in customers is crucial for business success
Connecting with customers on a personal level can create lasting positive impressions
Connecting with customers on a personal level can create lasting positive impressions
Winning strategies for building a vibrant workplace culture
Do WestJet shareholders really believe this is the best way to run an airline?
The ups and downs of online shopping
Always be reliable and true to your values if you want to succeed
DALE JOHNSON: Genesis Saskatoon has been honoured for outstanding service by the Forbes Travel Guide
Four tips to transform the customer service your business offers
Good salespeople are caring, ask great questions, follow a system and are persistent
Documenting, teaching and training your staff on what they need to do is critical to success
The transition from overworked customer service staff to AI will happen quickly
How often do your customers leave your business without buying because your staff is ill-trained?
Propeller-head tech types may be enamoured with convergence, but it is failing to fill the needs of real people
Closing the deal has become secondary to establishing your account and following the proper procedures